Tim Lecy

I’ve always endured great experiences working with Tim in the service department. He’s knowledgeable, professional, and communicates clearly throughout the entire process. What I appreciate most is how easy he makes everything. Whether it’s routine maintenance or repairs, he keeps me informed and gives the extra effort to provide excellent customer service. On more than one occasion, he has arranged to pick up my vehicle and return it when the work was completed, which saved me time and made the entire process incredibly convenient. It’s rare to find someone who genuinely cares about his customers and takes pride in what he does. If you’re looking for a service advisor who is honest, dependable, and willing to go the extra mile, I highly recommend Tim.

Your service department was phenomenal. My Cadillac ELR died 1.5 miles from their shop. We live out of state and I was transporting my hubby to Mayo Clinic in Rochester. I called their Service Department and they called a tow truck for me. It was close to closing time and they didn’t have a loaner or rental car available on short notice. Tim in the service department took a 2026 SilvErado EV truck off their sales lot and made sure I was able to get my husband with heart monitors on back to Mayo for radiation treatments. At the end of the week we returned their truck and they had my Cadillac repaired the best they could , washed up and ready to go. The kindest (3) gentleman in that service and repair department I have ever dealt with. My hubby has end stage cancer and they made a frightening situation turn into the best service I’ve ever had from any dealership in my life! Kudos to those who cared at the Spring Valley Dealership to help us in our time of need. When I need my next vehicle (which sounds like will need to be soon), I’m going to drive out of state back to them to buy it. Thank you for all you guys did and for trusting us with that brand new truck while our repairs were done.