Tim Lecy

Your service department was phenomenal. My Cadillac ELR died 1.5 miles from their shop. We live out of state and I was transporting my hubby to Mayo Clinic in Rochester. I called their Service Department and they called a tow truck for me. It was close to closing time and they didn’t have a loaner or rental car available on short notice. Tim in the service department took a 2026 SilvErado EV truck off their sales lot and made sure I was able to get my husband with heart monitors on back to Mayo for radiation treatments. At the end of the week we returned their truck and they had my Cadillac repaired the best they could , washed up and ready to go. The kindest (3) gentleman in that service and repair department I have ever dealt with. My hubby has end stage cancer and they made a frightening situation turn into the best service I’ve ever had from any dealership in my life! Kudos to those who cared at the Spring Valley Dealership to help us in our time of need. When I need my next vehicle (which sounds like will need to be soon), I’m going to drive out of state back to them to buy it. Thank you for all you guys did and for trusting us with that brand new truck while our repairs were done.